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Infra Operations-Network Engineer-CIO Org
Ref No.: 18-16304
Location: San Francisco, California
We are looking for a strong Senior Network Operations Engineer to be part of our growing Infrastructure Operations Network team, we are being Trusted with delivering network support services for the Enterprise's network globally with Excellence. Join us if you are passionate about Operational Excellence supporting a global Enterprise infrastructure in one of the fastest growing organization globally, consistently ranked in the Top 5 organizations to work for in the last 10 years, ranked as the Most Innovative company in the last 7 years. 

This role will be part of the Infrastructure Operations team, delivering support services to the Enterprise's global network with Excellence. Managing and supporting major components including but not limited to:
Cisco Systems routers, switches, firewalls, wireless devices, identity-security engine
F5 BigIP Viprion network load-balancers
Palo Alto Networks PAN-3xxx, PAN-5xxx and PAN-7xxx NextGen Firewalls
Other utilities includes TACACS, Zabbix, NetMRI, IPAM, Cisco Prime and Client

As the Senior Network Operations Engineer, you will be responding to escalated events and exceptions in the network infrastructure that were escalated from our IT NOC, TechForce, and/or within the from junior staff; focusing on resolving issues that are complex and chronic in nature. Providing technical guidance and leadership, occasional training for junior staff.

You will be accountable for determining, developing and executing changes in the network adhering to the Customer IT's Change Management process with inputs from the Capacity Management process, events/exceptions and/or other Engineering teams.

Other responsibilities and tasks include performing various network assessments, participating in projects supporting our Operations Excellence objectives, Capacity Management assessment and trending analysis.

Participating in efforts to mentor, train and provide technical guidance to the junior Network Engineers including identifying knowledge gaps and determining paths forward.

Minimum Qualifications:
Bachelor degree in the IT related focus and 4 years experience in the IT networking field or at least 10 years experience in the IT networking field. Recent experience working in the NOC environment, large global enterprise infrastructure experience including global data center experience. Recent experiences of at least 2 years in the senior technical leadership capacity. Minimum requirements are (at least 4 of the below):
Cisco CCNP certification in any of the Networking track(s)
Strong practical knowledge of Palo Alto Networks' firewalls, i.e. PAN-OS including Panorama 6.x and 7.x
Excellent practical knowledge of F5 BigIP deployment and support
Knowledge of the ITIL framework
Strong practical knowledge of Cisco Client, composing complex Splunk search syntax, excellent practical detail knowledge of infrastructure monitoring and management best practices
Excellent analytical and troubleshooting focus

Excellent configuration and troubleshooting skills set with all the major Infrastructure components including Cisco routers, switches, firewalls, wireless and voice; as well as Palo Alto Networks' firewalls and F5 BigIP. Having the ability to lead an ongoing and intensive troubleshooting sessions including collaborating with other teams, providing leadership and guidance to Network Operations junior Engineers are one of the key success factors for this role.

Strong practical understanding of the various LAN, WAN protocols including i/eBGP, OSPF, MPLS, spanning-tree, security negotiation and key exchange mechanisms, voice and video codecs including configuration methodologies. As well as having some level of subject-matter expertise with interpreting syslog and SNMP messages.

Additional Desired Qualifications:
The below certifications, experiences and knowledge are highly desirable in addition to the requirements above:
Cisco CCIE certifications in either R/S, Wireless, Security
Palo Alto Networks A.C.E. or PCNSE
F5 BigIP certifications
Splunk certifications
Good experience with cloud infrastructure including exposure to the major cloud services such as AWS and Google Suite particularly Google Hangout, Google Mail, Drive, etc.