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Merchant Risk Investigator III
Ref No.: 18-16104
Location: Seattle, Washington
Position: Merchant Risk Investigator III
Location: Seattle, WA
Duration: 9+ Months (W2 ONLY)

Job Description:
Services to be performed:

We are seeking an enthusiastic and experienced Program Manager to join the Softlines Innovation team and help us deliver a new and exciting customer experience for Client customers.
This person will own managing critical program operations to ensure we are delivering above and beyond for our customers.
You will partner with customer service and TRMS to build out policies and standard work; deep dive risky transactions, and identify program improvements.
You are a very detail oriented operator who is passionate about the customer.
You will develop new SOPs, build new reporting, and identify opportunities to investigate fradulent activity and improve our customer experience.
You will also develop new programs to communicate with our customers and experiment with new emails and notifications to optimize our the customer lifecycle.
Finally, you'll be joining a team that has built an innovative new product and has a passion for building great customer experiences.

Required skills:
- BA/BS required
- Outstanding attention to detail
- Strong written and oral communication
- Experience with e-commerce site merchandising, product management, or project management in a technology company
- Proficient in MS Excel
- Proficient in SQL

Preferred skills:
- Demonstrated analytical skills
- + 1 year of experience in a technology company

***Qualification Notes***
This temp worker will be responsible for handling risk management tasks.
The customer service team will create tickets for issues that arise, they will answer questions for customer service associates.
They will manage solicitations and the blacklisting process for customers.
With Prime Wardrobe launching, they will need to vet all tickets coming in.
As volume is increasing, this temp worker will be responsible for writing SQL queries, entering data into excel for reports.
Normal core hours, 9-5. Temp worker will have to work onsite as the team has a lot of discussions in the office.

Candidate Experience:
Ideally looking for someone who has analytical skills with SQL.
Bachelor's degree and experience at a tech company.

Leadership Principles:
Dive deep
Bias for action