Previous Job
Usability Analyst
Ref No.: 18-15915
Location: San Francisco, California
Who You Are:
You're a researcher with a strong, working understanding of qualitative and quantitative research methodologies. You know when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a rapidly changing environment and enjoy setting your own research goals, managing load and expectations, and delivering actionable research findings and recommendations. You're passionate about Twitter and believe great experiences are always inspired by a deep understanding of the user.
What You'll Do:
Work with Design, Engineering, Product, and Marketing to conduct research at multiple stages of the product development process
Partner with product teams to identify where we should evaluate ideas, concepts, and existing experiences, and assist the team in making critical design decisions affecting the user experience
Develop a research approach, schedule, and detailed plan for each project
Plan, moderate and scribe one-on-one usability sessions to better understand customers motivations, behaviors and needs.
Deliver timely and tangible findings and prioritized recommendations to partners
Balance company goals with user needs
Help product teams more deeply understand our users


2+ years experience conducting both remote and in-person moderated usability research
Experience with variety of Usability research tools and methods (especially user-centered design processes), and involvement in running a variety of tests.
Comfortable interviewing and observing people in a lab environment.
Ability to produce deliverables that are well-written and contain helpful information, providing solid and actionable recommendations.
Ability to synthesize lots of information and distill it into meaningful date.
Creative thinker with strong people interaction and facilitation skills.
Solid organization, project management and planning skills.
Detail-oriented, with the ability to multitask.
Excellent written and verbal communication skills.
Should be self-directed with effective time management skills.
Proven ability and desire to work effectively as a member of a team.
Ability to quickly learn and adapt in a fast-paced, highly interactive environment
Self-starter who is comfortable with minimal day-to-day guidance and independently managing deadlines.
Exhibit strong problem solving, analytical, and critical thinking skills with the ability to make sound recommendations and decisions based on observed user behavior and prior experience.
Experience working directly with Design, Engineering, Product, and Marketing teams