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Customer Service Coordinator I
Ref No.: 18-15740
Location: Corning, New York
ID-CRNGJP00015627
Title-Customer Service Coordinator I
Location-Corning,NY 14831
Duration-6-12 Months contract+


Max pay rate is $15/hr on w-2 without benefits However Benefits can be purchased through TalentBurst on discount.

Description:

Hours: 8:00 - 5:00 p.m. Monday thru Friday (may require occasional overtime)

General Description:
Support CET Customer Service team. Provides order management support to business customers (order entry, logistics etc) and support metrics. Delivers professional, first line inter-face for customer correspondence including providing conflict resolution. Maintains records of customer profiles and prepares status reports. Position acts as a liaison between customer and business. Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.

Required Skills/Experience:
Strong attention to detail, experienced at building relationships and working across many different areas. Able to effectively manage multiple activities in a fast-paced environment. Gathers information independently using established and well-defined procedures to problem solve, make decisions, and prioritize. Demonstrates strong excel skills (pivot table knowledge a plus). Consistently completes tasks with a high level of accuracy.

Desired Skills/Experience:
PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system, experience working with customers and freight forwarders.

Desired/Required Soft Skills:
Team player, clear and concise communications skills, patience, ability to remain calm in stressful situations, attentiveness and has a positive attitude.

Preference will be given to candidates with:
* 1+ year experience B2B
* Outstanding Excel skills

Education:
Minimum HS/GED required

Manager Must Haves:
- Customer oriented B2B (Not retail)
- Strong communication skills
- Experience processing orders from receipt to delivery
- Ability to multitask successfully
- Acquaintance with some level of PeopleSoft
- Dependable and Punctual