Previous Job
Content Strategist II
Ref No.: 18-15651
Location: San Francisco, California
We're looking for an experienced, thoughtful writer to help drive the mission and principles of the Growth team: to build long-term relationships with the people who use Dropbox. You'll craft copy for onboarding flows, in-product education, and much more. As part of a close-knit design team in our San Francisco office, you'll own the content strategy and in-product writing for tools that help people do amazing work and share it with the world.
This is a 40 hr/week, on-site contractor position in San Francisco. Must submit writing samples or a portfolio with application, including examples of in-product writing like settings, menus, error messages, onboarding or sign-up flows, or product-generated emails.
You will:
Craft everything from broad content strategy to concise button copy
Work within existing language systems, and know when and how to evolve them
Finesse your copy and adjust the tone so the right words fit the right situations
Work closely with a variety of cross-functional team members to iterate on copy
Give and get feedback from designers, researchers, product managers, and marketers
Partner with Design Research to understand our users and speak to their needs
Speak compellingly about writing—you love to explain writing decisions and best practices
Take ownership over ambiguous projects with many moving parts, and find clear copy solutions to complex problems

You have:
5+ years of professional writing experience
At least 1 year of in-product writing experience (UI, notifications, error messages, tooltips, etc.)
Skills and desire to craft copy for a broad range of product surfaces
Quick, sharp insights that help mold copy into its best final form
Exceptional communication skills, in person and in writing
Passion for defining new processes and shaping user experiences
Experience in customer growth or user onboarding (a plus)
Experience with copy editing (a plus)
Experience in Marketing writing is helpful, but not necessary

Bachelors degree preferred