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Administrator - Mid
Ref No.: 18-15386
Location: Highlands Ranch, Colorado
itle-Office Administrator 
Location-Highlands Ranch CO
Duration- 03/09/2019 with possible Extension 

 
Must have skills  
Self Starter / Computer skills / High School Diploma or GED required / can do monotonous work at a high volume
Nice to have skills  
banking or insurance experience
Roles and responsibilities  
Computer Work / Mailing
Preference on industry background or previous companies worked for?  
banking or insurance experience
Duration of assignment and possible extensions  
03/29/2019 end date
Interview timeline and process  
phone, onsite
Qualifying questions required for candidate submission  
1) Provide an example of a time when you had to work in multiple systems to get information and perform a task. 2) Tell me about a time when you had a strict deadline where you were not able to complete the work allocated. What was your plan of action and what was the outcome? 3) Provide an example of work that required a high degree of accuracy and quality. What did you do to ensure that your work was correct?

RESPONSIBILITIES: 
The position handles the high volume, repetitive tasks that allows the analysts to focus on cases that are more complex. 
Process under business minimum disputes according to procedures 
Maintain a no representment queue during peak season to assist analysts with volumes 
Process closing duplicate cases that are created in error 
Process dispute cancellations, respond to case status updates, and review reconciliation requests from clients 
Forward escalations to leads as appropriate 
Review and forward faxed/mailed documentation to the appropriate analyst so they can work the case within timeframes 
Create cases for all new disputes received 
Process incoming mail and returned mail correspondence 
Monitor mailroom drive for any correspondence that needs attention 
Work referrals by denying or responding to according to procedures for select clients 

QUALIFICATIONS: 
1+ years' experience working in banking or a merchant acquiring, card issuing, or back office banking environment preferred or relevant educational background 
Highly organized, able to work in various systems and manage competing deadlines 
Ability to maintain high quality work while completing monotonous tasks 
A proven track record of managing both short and long-term goals, and achieving high quality operational results 
Attention to detail 
Qualified individuals will possess the initiative and judgment to ensure customer expectations and service levels are exceeded 
Good verbal, written, and interpersonal communication skills are required 
Working knowledge of Microsoft Office