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Senior User Researcher, DES
Ref No.: 18-15262
Location: San Francisco, California
As a Senior Researcher supporting the Data and Enterprise Solutions Team you will help everyone focus on the customers (in this case, the developers). You will create understanding and empathy around developer needs - stated and unstated - for the product using the "Jobs to be Done” framework. You'll work closely with Product, Engineering, and Design to identify better ways to serve our customers, build new products, and grow revenue.
You will do so by championing a user-centered process that integrates insights and feedback throughout the product development cycle. You will conduct primary research, exploring the behaviors and motivations of our users through methods like field visits, interviews, ethnography, surveys, and usability tests. Your research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing products. You'll inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings.

Who You Are:
If this sounds like a fit for you, you probably have:
● Expert understanding and high-quality execution of a variety of qualitative and quantitative research methods and how to synthesize them together;
● A working knowledge of the JTBD framework (required);
● Demonstrated success influencing product, engineering, and design decisions based on the results of research and through positive relationships you've established with your cross-functional partners
● Ability to communicate findings to executives clearly
● Deep understanding and experience executing a user/advertiser centered research process
● Expertise in conducting research with business customers or advertisers (B2B research experience)
● Consistently applied research insights to influence product and design decisions
● Forged strong partnerships with product, engineer and design leaders
● Deep experience personally conducting both qualitative and quantitative methods
● Excellent written and verbal communication skills
● Strong project management skills and experience guiding multiple internal and/or outsourced projects simultaneously
● A growth mindset that fuels your desire to constantly learn and improve from success and challenges
● Familiarity with advertising technology industry and products
Min. Requirements:
● 5+ years conducting research in a fast-paced product development environment
● 2+ years of experience mentoring researchers
● BA/BS or Graduate degree in Human-Computer Interaction, Cognitive or Experimental Psychology, Computer Science, or a related field