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Customer Service Representative I
Ref No.: 18-14195
Location: Memphis, Tennessee
Role: Customer Service Representative I
Location: Memphis, TN
Duration: 18+ Months Contract

Job Description:

The Deduction Specialist supports the day-to-day complex level dispute research and resolution activities for all US businesses for Pharmaceutical -US Payer & Channel Access.
This role works collaboratively with internal stakeholders to quickly research, document and close disputes in a timely manner so that credit/collections can successfully collect on any money owed to Pharmaceutical.
The Deduction Specialist will work closely with distribution, credit/collections, Trade, customer service (primarily CSR's) as well as external vendors and customers to ensure proper documentation is captured, accurate research is performed to allow timely closure/collection of disputes.
Position requires a detailed understanding of Pharmaceutical's terms of sale, returns, and trade policies.
Individual will have a strong working knowledge of Pharmaceutical's product line and possesses both strong analytical skills and a solid understanding of the financials around dispute management.
Position requires self-direction and the ability to apply complex business rules to achieve business objectives and compliance with internal controls.