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Order Management Representative
Ref No.: 18-14098
Location: Lehi, Utah
Acquire and maintain in-depth knowledge of Adobe's Digital Marketing software sales models.
Understand and adhere to related policies, procedures and processes.
* Manage queries related to direct/channel customers (includes subscription & licensing programs), including returns.
Actively review sales pipeline and corresponding deal information to anticipate possible booking issues and work to resolve.
Validate order documents (contracts, purchase orders, approval docs etc.) upon contract execution.
Manually process orders for Enterprise and channel sales programs.
Work directly with internal Adobe departments (see below) and partners to resolve queries and open issues related to the OM process.
Support increased workload and additional hours when required i.e. soft close/quarter end periods.
Perform other duties as assigned.

Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks.
High level of accuracy and consistency to complete transactions that require good attention to detail.
Demonstrates commitment to the role by taking time to learn about the business and processes we support. Can be SME within team for a specific process/program.
Adaptable – willing to take on extra work in addition to day to day role.
Team Player – willing to work as part of a wider team and provide support when required.
Strong social and self-awareness skills – has the ability to complete tasks and assignments with a positive, professional and friendly approach.
Good technical Skills, e.g. SAP, SFDC, CRM Systems, MS Office, Excel.

Skills:
Required
ADMIN
CONTRACT ANALYSIS
SAP
BILLING MANAGEMENT
Additional