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Event Connectivity Technician
Ref No.: 18-13902
Location: Menlo Park, California
* Reviews client requests and provides technical support for the integration of IT and Network services at Events
* Coordinates all proposals and work provided by event venues, HSIA providers, ISPs, and/or 3rd party vendors
* Deploys, tests, and supports Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology
* Delivers technical resources within Event budget and schedule
* Applies significant knowledge of industry trends and developments to improve service to our clients
* Cultivate a network of global event resources and provide reports on vendor performance
* Owns the technical support lifecycle and is responsible for managing technical risks throughout support planning and delivery
* Communicates and enforces IT standards; assists with creating and defining new standards as technology and scope evolves

* 3-5 years prior experience in Information Technology with exposure to Corporate Networks, Wireless Networks, IT Asset Management, IT Help Desk Troubleshooting, Interactive Technologies, Video Conferencing, and/or IT Logistics
* 1-2 years prior Event IT work experience in a technician role
* Strong working knowledge of the following technologies:
* WiFi Fundamentals and RF troubleshooting
* WiFi Site Survey Software
* Cisco IOS and/or Juniper JUNOS
* Mac OS operation and troubleshooting
* Windows 10 operation and troubleshooting
* Microsoft Outlook, Word, Excel, and PowerPoint
* Strong organizational, documentation, and coordination skills along with multi-tasking capabilities to get things done in a fast paced environment
* Excellent interpersonal & Communication skills, including relationship building and collaboration within a diverse, highly technical team
* Experience providing technical support for executive-level employees and Web or Internet start-up experience a big plus
* Ability to work a flexible schedule including nights and weekends as needed
* Ability to lift 50 lbs
* Up to 90% travel