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Triage Specialist
Ref No.: 18-13634
Location: Menlo Park, California
*Investigate product quality of Facebook’s Building 8 new hardware products
*Understand and communicate product launch risk and severity of issues to partners
*Meticulously document findings
*Communicate effectively with both beta users and cross functional partners in Product, Software, Hardware, Supply Chain & Customer Support
*Develop test cases and scenarios in order to pinpoint the root cause of product bugs

*Excellent written and verbal communication skills
*Exceptional problem solving skills
*Natural curiosity and proven ability to learn new skills quickly
*Flexible and willing to respond quickly to urgent or changing processes
*Passion for ensuring high quality consumer electronics experiences for millions of users
*Strong product sense and attention to detail
*BA/BS degree preferred
*Spanish language skills preferred
(Please attach with resume): *Please note candidates without writing samples will not be considered for the role*
1) You open your Facebook android mobile app and notice that it’s not loading. Write a short report (1-2 reports) indicating what methods you would use to root-cause the issue.