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Staffing - IT Process Analyst
Ref No.: 18-13586
Location: Painted Post, New York
Title:IT Process Analyst
Location: Painted Post, NY 
Duration: 12 months contract


Participate in the design of high quality processes that align with best practice and enable high quality service. SME for ITIL processes such as Incident, Problem, Knowledge Request Fulfillment, Event, etc. as well as project resource with a focus on ITSM Processes. Identify process impact based on tool modifications and interface with key stakeholders of ITSM processes. Identify sources of data to define improvement opportunities and provide input for process design and identified improvements. Incorporate key vendors/partners into existing processes. Contribute to the usage of PEx Tools and organizational feedback to drive continual improvement. Familiarization with industry best practice process benchmark in comparison with existing processes to drive Improvement. Analysis of process performance results and development of proposed action plan. Identify training needs, develop training and deliver training.

Minimum level of education: Two year degree
2 years' of experience with process development, improvement

Top three skills: ITIL, Process Development/Improvement, Data Analysis