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Usability Analyst
Ref No.: 18-13461
Location: San Francisco, California
Experience Level: 7 Years
Usability Analyst
Mountain View, CA
06+ Months Contract (Strong Possibility Of Extension)

Who You Are:
  • You're a researcher with a strong, working understanding of qualitative and quantitative research methodologies.
  • You know when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies.
  • You thrive in a rapidly changing environment and enjoy setting your own research goals, managing load and expectations, and delivering actionable research findings and recommendations.

What You'll Do:
  • Work with Design, Engineering, Product, and Marketing to conduct research at multiple stages of the product development process.
  • Partner with product teams to identify where we should evaluate ideas, concepts, and existing experiences, and assist the team in making critical design decisions affecting the user experience.
  • Develop a research approach, schedule, and detailed plan for each project.
  • Plan, moderate and scribe one-on-one usability sessions to better understand customers motivations, behaviors and needs.
  • Deliver timely and tangible findings and prioritized recommendations to partners.
  • Balance company goals with user needs.
  • Help product teams more deeply understand our users.

  • 2+ years' experience conducting both remote and in-person moderated usability research.
  • Experience with variety of Usability research tools and methods (especially user-centered design processes), and involvement in running a variety of tests.
  • Comfortable interviewing and observing people in a lab environment.
  • Ability to produce deliverables that are well-written and contain helpful information, providing solid and actionable recommendations.
  • Ability to synthesize lots of information and distill it into meaningful date.
  • Creative thinker with strong people interaction and facilitation skills.
  • Solid organization, project management and planning skills.
  • Detail-oriented, with the ability to multitask.
  • Excellent written and verbal communication skills.
  • Should be self-directed with effective time management skills.
  • Proven ability and desire to work effectively as a member of a team.
  • Ability to quickly learn and adapt in a fast-paced, highly interactive environment.
  • Self-starter who is comfortable with minimal day-to-day guidance and independently managing deadlines.
  • Exhibit strong problem solving, analytical, and critical thinking skills with the ability to make sound recommendations and decisions based on observed user behavior and prior experience.
  • Experience working directly with Design, Engineering, Product, and Marketing teams