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Project / Program Manager, Support Operations
Ref No.: 18-13340
Location: Menlo Park, California
Must Have: Candidate must answer pre-screen questions (attached) to be considered.
Responsibilities
Translates program objectives into tactical plans and procedures, and drives the creation of dashboards, reports and other methods of monitoring progress towards objectives.
Root-Cause Analyses, Corrective Action Planning, and lessons learned
Triage and track escalated issues.
Change management (in a continually evolving environment)
Regular reporting of parsed information to program leadership and key stakeholders
Support for worldwide (follow-the-sun) shifts (regular work expected outside of the normal US-Pacific work day)
Based in Facebook's Silicon Valley locations (Menlo Park and Fremont, California) with periodic travel to Dublin, Ireland and Singapore.

Desired Qualifications
Experience with deployment, testing and repair for at-scale service provider, data center or enterprise network infrastructure.
Explicit experience working in or with data centers or working with ISPs.
Working / conversational knowledge of Linux, routing and switching technologies and protocols (e.g. TCP/IP, IPv6, BGP), traffic analysis, programming / scripting (e.g. Perl, Bash, Python)
Successful leadership of 24/7 worldwide support teams, especially managed services providers
Fluent and comfortable in continuously evolving environments.
Experience motivating and influencing customer support teams.
Ability to quickly adapt to internal / proprietary tools, including early / beta versions.