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Engineer, SaaS Operations and Delivery - 4
6+ Month Contract
If Primary Focused on Service Delivery:
-Put forward accurate time estimates of work to be done on a project
-Complete all scheduled tasks on time
-Develop customer focused test plans
-Set-up and maintain testing environments
-Perform test cases and maintain associated test records
-Develop and utilize automated test scripts to perform duties
-Record issues into a defect-tracking system
-Follow-up and close issues entered into the defect-tracking system
-Escalate issues to a higher level where issue resolution is not achieved within a reasonable amount of time
-Provide information to technical documentation (i.e. SOP / Runbooks)
-Review product documentation (SOP / Runbooks) for operational accuracy
-Work with development team to understand assigned modules/new product features for the purpose of developing test cases
-Participate in the design spec reviews to understand design, contribute quality requirements and ensure testability
-If Primary Focused on System and Platform Administration Install, upgrade, support SaaS Services Able to research and comprehend new SaaS Services as well as 3rd party applications
-Able to take ownership and be accountable of processes or applications
-Resolve complex business issues through hands-on technical solutions Manage and execute deliverables and timelines within work stream
-Resolve issues through self-research, peer groups networks, or discussion forums
-Represent area of sub expertise in integration sessions and business forums with moderate Supervision.
-Make and communicate decision made within these sessions.
-Adheres to systems implementation methodology
-Monitor enterprise application integration (EAI), service oriented architecture (SOA), system, server, application, and network performance following operator and control instructions.
-Maintain tools that support and automate processes for service release.
-Modify, maintain, and update services.
-Manage platform end user accounts, permissions, access rights in accordance with best practices regarding privacy, security and compliance.
-Manage the load of configuration of platforms and systems and make recommendations for purchase or upgrade of services.
-Provide daily operations analysis, support, troubleshooting and maintenance of systems. Monitor proactively to provide stable, dependable services.
-Execute operational jobs and activities to successful completion.
-Participate as a project team member and work on project implementations.
-Recommend system enhancements that will improve the performance and reliability of the system
-During times of emergencies, outages and project planned work; be on call and available until the event is addressed.
-During system conversions, extra effort may be required in order to ensure the roll out of the system is successful.
-Perform other job-related duties as assigned. Keep up with latest technology trends and innovations around SaaS architecture/technologies and other infrastructure technologies
-Participate in relevant technology forums Assist junior team members
-Effectively work with the end users and provide good customer support Perform 24x7 on call duties
-Recognized as a go to person for one or more key technical competencies within the team
Advanced design/debugging/systems administration skills.
-Complex problem solving skills.
-Organizational skills. Analytical skills. Technical skills. Quality management. Teamwork.
-Familiarity with multiple hardware and OS platforms. Business solutions Education technical operations Enterprise Infrastructure Services Ability to write test cases and procedures to an approved specification. Good trouble shooting skills.
-Familiarity with software coding concepts.
-Work with others to resolve problems, clarify or interpret information/policies, and provide initial screening/negotiations.
-Use of professional concepts.
-Understand company policies and procedures which are used as a guideline to resolve issues.
-Knowledge and experience with one technology/language/application (e.g., ATM, MPLS, Wireless, IPV6, SSL, IDM, Java, security suites, automated network configuration, SAP, C++, Java, XML, Windows, Linux, Unix, EAI, Middleware, SOA) method, and expanding to become fully versed on all including emerging technologies, methods, and design considerations.
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