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Tier II Retail Tech Support
Ref No.: 18-12904
Location: Brentwood, Tennessee
Position Type:Contract
Title: Tier II Retail Tech Support
Location: Brentwood, TN (37027)
 
Job Description:
This position is for a Tier II Retail Tech Support. This person will be working on the MPOS, POS, and store system refresh projects and their main job will be focused around store support. ServiceNow is the ticketing que CLIENT's utilizes. This persons time will be spent 80% in the que and 20% over the phone with the people in the stores. Ideally this person will come from a retail or hospitality background. Experience with command lines, running scripts, and reading logs in UNIX/Linux is a plus. Network + certification is also a plus.
 
Systems:
  • Payment System: Verifone
  • iOS based mobility
  • Dameware
  • POS: Xstore
Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing system, when necessary. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.