Previous Job
Research Operations Specialist
Ref No.: 18-12462
Location: San Francisco, California
Research has been part of Airbnb from the very beginning when Paul Graham told the Airbnb founders "go to your users." As designers, the founders embraced this advice and got on a plane to meet with Airbnb hosts that very weekend. Since those early days, the value of research has been baked into Airbnb’s product culture. The Experience Research team’s mission is to provide robust, rich, and actionable research that product teams need at every stage of the product development cycle. As a Research Operations Specialist, you will play a large part in this and will be on the frontline of research by driving and facilitating the participant recruitment and management process. This role will work predominantly with other Research Operation and Research team members to initiate and drive the recruitment process.
Coordinate and schedule participants for in-person and remote user research studies.
Host participants on the day of studies to ensure that participants have a timely and respectful experience as a research participant.
Collaborate with other Research Operations team members and researchers to understand scope of work and participant criteria.
Create and distribute survey screeners to source the right participants for each study.
Distribute and manage incentives for participants.
Document, track and report effectiveness of recruitment projects.

Experience working with customers in a customer-service or public-facing role.
Experience effectively prioritizing multiple, fast-paced projects.

Experience with Google Office Suite (Google Docs, Google Sheets, Google Slides, etc.)
Bonus Skills
● Experience with SQL, Google Apps Script.
● Experience with recruiting; either in a HR role or a research role.
● Experience with survey tools & developing surveys.

Bachelor’s or equivalent experience.