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Developer 5
Ref No.: 18-12090
Location: Enfield, Connecticut
Developer 5
Onsite in Enfield, CT
Contract initially through end of year

W2 Only

Basic Job Qualifications
5+ years of experience in lead roles related to designing and delivering large-scale technical programs
5+ years of configuration and integrations with hosted vendor Call Center as a Solution (CCaaS) products
-Experience integrating Fraud detection applications
-Experience with CCaaS Integration with different CRM type applications and other data sources
-Familiarity with API methods and implementation of web services in a distributed environment (datapower, REST and/or SOAP based requests, etc)
3+ years of working knowledge of databases, preferably experience with one of these (Teradata, Oracle, Sybase, DB2)
-Experience with working collaboratively with onshore and offshore teams
Ability to articulate technical concepts to both business and technical audiences with ease

Preferred Job Qualifications:
Bachelor's Degree
Experience with NICE/inContact software applications
Key contributor to design and coding patterns, leveraging experience and industry standards and best practices
Lead and collaborate on design sessions with an eye towards designing reusable components
Mentor others regarding best practices and leading industry principles


As a Configuration Analyst at Financial, you will evaluate business and technical requirements and translate into designs for our Call Center. You will unit test and support our functional testing. You will work with others to design and develop of application integration components that will be utilized by multiple call centers.

Role Characteristics
Seasoned individual capable of handling broad scope projects that have short to medium-term focus
Works with guidance on more complex projects
Capable of applying knowledge to handle all but the most complex problems independently
Makes value added improvements to existing programs and procedures
Anticipates change and directs or redirects efforts
Makes practical suggestions for improving work processes in discipline
Works for consensus and contributes to achievement of work group goals
Individual typically has at least 5 years of related experience