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Media Operations Contractor
Ref No.: 18-11707
Location: Menlo Park, California
Position Type:Contract
Title: Media Operations Contractor
Duration: 06 Months (Possible Extensions)
Location: Menlo Park, CA

CLIENT's was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at CLIENT's offers countless ways to make an impact in a fast growing organization. The Media Operations team develops solutions for public figures and media publishers on CLIENT's and Instagram by improving the media content ecosystem on CLIENT's by enhancing graph quality, creating exceptional support experiences for publishers, and delivering actionable product insights. This individual will work with media partners, providing support, collecting feedback, and managing communication. This role will also involve executing our scaled outreach campaigns to create and sustain new partnerships.

Provide an amazing support experience to our public figures and media publishers across the CLIENT's platform
Assess, quantify, and implement workflow improvements to scale out support
Solicit, organize, and contextualize product feedback from partners
Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences
Comfortable performing repetitive tasks (partner support requests) and ability to perform well autonomously

BA/BS degree
1+ years of experience in online operations, account management, or customer service
Exceptional written and verbal communications skills
Ability to work cross-functionally and across multiple time zones and functions
Standout executor with attention to detail, strong organization skills, and ability to drive results