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Accessioning Clerk II
Ref No.: 18-09908
Location: San Jose, California
Follow standard operating procedures to enter orders for high complexity clinical lab tests.
Be responsible for efficient and accurate entry of customer and patient demographic data, clinical information, test request information and physician information.
Review, understanding, and executing customer-specific requirements for order entry.
Create service requests in CRM system to document issues and work closely with client service team to resolve and escalate incomplete or unclear order issues.
Checking the work of others to ensure order entry quality.
Troubleshoots problems and assists department employees with process questions.
Faxing requests to customers to resolve unclear orders.
Running queue reports to ensure daily tasks are completed.
Assist the account set up administration.
Acts as a training resource for department employees.
Charged with executing process improvement recommendations.
Retrieve forms from lab for the team to accession.
Escalate issues to appropriate internal resources.
Interact with Finance team to provide patient billing information in a secure manner.

2+ years experience working in the clinical laboratory, medical field, order management, or related field
Experience using Customer Relationship Management (CRM) Software (e.g. NetSuite, Salesforce.com), laboratory information systems and proficient in Microsoft Office Suite a plus
Must be able to follow laboratory procedures and must adhere to the laboratory's quality control policies
Demonstrate a strong ability to identify and act on issues within an order that may impact customer satisfaction and test turnaround time
The level II form accessioning clerk must have strong verbal and written skills to communicate within the team and to internal and external partners as needed
Must be able to type 45 words per minute with excellent accuracy
Superior people skills and a team player
Must be able to lift up to 35 lbs
Must have excellent attention to detail