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Systems Engineer
Ref No.: 18-09641
Location: Austin, Texas
Responsibilities:

• Responsible for providing 24X7 Application Support across multiple visa applications.
• Responsible for applying code and operation break fixes and other proactive maintenance activities to keep the services up and running.
• Responsible for evaluating the Issues reported by Visa clients and members and providing ongoing solutions
• Responsible for managing the performance and tuning of several Visa applications.
• Will be responsible for managing the service and ticket SLAs and managing the workflow to achieve the SLAs.
• Responsible for owning a specific production problem, and provide active coordination between various groups including internal and external vendor support groups in resolving a specific problem
• Provide appropriate feedback to management about progress and timeline related to specific production problem

Qualifications – External:

At least 5+ years of Experience in working with WebSphere, IBM-HIS web server, Apache, Tomcat and Batch job processing - ETL and Hadoop Big data technologies is preferred.
Experience with Java, J2EE, SOAP, Rest
Bachelor's degree or equivalent in CS, Engineering or related field such as programming or software engineering
Intermediate level of knowledge on UNIX/Linux/Windows OS.
Intermediate level of experience on Application servers like IBM WebSphere, Weblogic, etc.
Intermediate level of experience on Web Servers like IIS, IBM Client, etc
Exceptional in handling scripting language (Shell script, Perl, Python, bash)
Experience in troubleshooting production issues and problem solving
Exceptional oral and written communication skills
Experience in working with Db2 UDB and Oracle DB's are preferred.
Experience with ServiceNow or BMC Remedy and ticketing workflows is preferred.
Working experience with monitoring tools like OPTNET and/or SPLUNK, or any other monitoring tools/processes will be advantageous.
Prior working experience with Card and transaction domains will be advantageous.
Should have a technical and business mindset
At least 3 years' experience in Production support working in a globally distributed team.
ISO 9000 and ITIL experience will be advantageous
Good in handling certificate renewal process and handling security remediation on Linux/Solaris/AIX servers
Intermediate level of experience in Hadoop big data (Hive, Impala, Spark, Scala)