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Systems Specialist II(EI)-CIO Org
Ref No.: 18-09293
Location: San Francisco, California
Job Summary:
Enterprise Middleware and Data Services team within Salesforce IT is currently seeking a team member who is detailed-oriented, proactive self-starter to support new API Management layer that interacts between Salesforce community pages and other various clients with the backend data sources, as well as third party data indexers like Coveo.

Responsibilities:
Install and configure API Management layer in production and non-production environments
Deploy new API integrations in to production and non-production environments
Monitor resource usage (CPU, Memory and Disc) and proactively fix any potential issues
Monitor application deployed in production environments and proactively resolve system and data issues
Work closely with project team (project manager, solution architect, product owners, system analysts, developers and other support teams) to ensure operational best practices and monitoring capabilities are embedded in new application design
Work with developers to triage production bugs
Manage queue of cases and work with users and other support teams to troubleshoot production issues.
Work with Product owners, BSA to support User Acceptance testing
Work with Product owners and BSA to validate and sign off on Supportability functionality
Participate in technical design review discussions with solution architect and provide feedback.
Create shell scripts to automate and improve support process
Create reports and dashboards in Salesforce to help monitoring production applications
Create reports, dashboards and alerts in Splunk to proactively monitor integration applications
Document support process, standard operational procedures, support reference manuals.

Required Skills:
4+ years of experience using Unix/Linux OS environments
4+ years of experience with any API management/governance tool
4+ years of experience with Oracle database and SQL queries
2+ years experience with Salesforce administration and SOQL
1+ years experience with data indexers like Coveo or alternative
Good understanding of search capabilities in Salesforce community pages
Very strong understanding of Java or Java based technologies
Good understanding of Software-as-a-Service (SaaS) model and concepts
Willingness to learn and master unfamiliar technologies and/or concepts
Familiarity and comfort working within strict Change Management and Release Management processes
Exceptional research skills and resourcefulness, Strong technical problem solving skills, with an ability to troubleshoot complex application issues
Demonstrated ability to build and execute efficient business processes and methodologies.
Excellent written and oral communication skills, with an emphasis on tone, structure, grammar, and spelling
Ability to learn and adapt quickly in a dynamic environment.
Bachelor degree in computer sciences, programming or a related field
Familiarity with Software Release Management principles and methodology including Adaptive Delivery Methodology (ADM)

Desired Skills:
Experience with Mulesoft API management tool
Experience with Coveo
Certified Salesforce admin 201
Experience with reporting and monitoring tools such as Zabbix, Splunk