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Listing Walkthrough Evaluator
Ref No.: 18-09054
Location: Portland, Oregon
We are seeking a bright, diligent, customer service-oriented candidate to join an exciting new team at Airbnb that is helping hosts create listings guests love.
You will be responsible for evaluating listing data, communicating results to hosts, and assisting hosts in upleveling their homes.
You must be comfortable working in a fast-paced environment, be relentless in hitting goals, and collaborative in a team setting.
Responsibilities
Evaluate high volumes of data points running them against an evolving checklist of standards
Manage email communications with users, answering complex questions (without clear answers) sensitively and in a timely matter
Provide structured feedback and recommendations for process improvement on an ongoing basis

Requirements
Experience in a customer-service environment
Exceptional attention to detail
Ability make well-reasoned judgements quickly and repeatedly
Drive to meet or exceed metrics based goals
Ability to effectively navigate ambiguity
Excellent written and verbal communication skills
Genuine curiosity and strong desire to continuously grow and learn
Self-directed, but also great at collaborating. Receptive to feedback
Positivity and passion for Airbnb are essential - we are really excited to work here, and you should be, too!
Experience with Google Suite of products, Cisco Webex, Slack, Quip, Trello, Wikis, etc
Travel possibly required