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The person selected will need to be energetic and very flexible with his/her schedule given it can change with little notice and multiple times per day.
This person will need to have great organization skills, be able to compartmentalize information and willing to switch desks on a moments notice; great at customer service, and posses the best of an orange attitude.
This person will be covering multiple desks depending on vacation and maternity leave coverage that is needed.
This person will need to be comfortable with navigating downtown, and must also posses basic technical skills (own and able to use a smart phone).
This person must be a real team player. Someone who wants to be supportive of the team and wants to succeed as a team.
They truly do not have any room on their team for a selfish player.
The Workplace Ambassador will report to the Supervisor Workplace Services. The Workplace Ambassador, Front Desk is a constant resource for our employees and makes the first direct impression on our customers. This position requires a high level of customer service. Help make our company a great place to work!
Work with and get direction from Supervisor Workplace Services to maintain and provide excellent customer service and support to the office
Assist internal customers (employees) with all RE&WS related items
Greet and direct guest in a timely and professional manner, assign temporary badges as required
Ensure guests are properly signed into the Visitor Log system
Notify staff of visitors, candidates, customer meetings, etc
Complete a daily check of temporary access cards.
Ensure all cards are accounted for and returned daily; Maintain an electronic list of access cards assigned to staff, providing lost or damaged access card numbers to the security team for cancellation
Book conference rooms for employees under last minute circumstances
Assist with placing food orders as requested by the food order form
Open, sort, and distribute incoming correspondence including mail, faxes and voicemails
Respond to and follow up on all incoming emails and instant messages in a timely and efficient manner
Sign for and receive FedEx/UPS/Courier packages; notify/distribute to employees
Process all outgoing UPS/FedEx shipping
Maintain a presence on chatter, sending periodic reminders.
Update the Hub Chatter group to ensure that new employees are added
Help direct visiting employees and executives to hotel seating and conference rooms
Ordering of supplies as need
Logging in all vendor visits to ensure Vendor Badges are distributed correctly
Assist Supervisor Workplace Ambassador, as needed with various projects
Maintain up to date team documents and training materials
Assist with overall maintenance of the organization communicate any and all maintenance issues with building management in a timely and efficient manner
Submit timesheet for approval every Friday
Excellent interpersonal communication skills customer service experience preferred
Proficient at using the Microsoft Office Suite and Google Docs
Must be willing/able to learn and use our internal software application
Ability to take direction and follow oral and written instructions
Good writing, analytical, and problem-solving skills
Ability to operate standard office equipment (telephone systems, copiers, scanners, printers, fax machines)
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