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Workplace Ambassador
Ref No.: 18-08902
Location: Spokane Valley, Washington
Description:


The Workplace Services Ambassador will:
Deliver a guest experience that is unique and brings our brand to life
Handle all guest and employee interactions with the highest level of hospitality and professionalism, ensuring we are always managing expectations
Respond to and follow up on all incoming emails and instant messages in a timely and efficient manner
Maintain and manage the daily deliver of mail including signing for and receiving FedEx/UPS/Courier packages and notify/distribute to employees through the ticketing system
Process all outgoing UPS/FedEx shipping
Maintain a presence on chatter, sending periodic reminders.
Update the Hub Chatter group to ensure that new employees are added
Create a monthly Spokane Valley Hub Newsletter
Accommodate special requests whenever possible and resolve all customer inquiries, issues, or complaints promptly and graciously
Ensure guests are properly signed in; assign temporary badges as required
Notify staff of visitors, candidates, customer meetings, etc
Complete a weekly check of temporary access cards. Ensure all cards are accounted for and returned daily; Maintain an electronic list of access cards assigned to staff, providing lost or damaged access card numbers to the security team for cancellation
Ensure the reception area and customer facing conference rooms are properly displayed and show ready
Book conference rooms for employees under last minute circumstances
Assist with placing food orders as requested by the food order form
Help direct visiting employees and executives to hotel seating and conference rooms
Ordering of supplies as needed
Assist local team as needed with various projects and events
Assist greater Workplace Services Team with various projects
Plan monthly and annual office events
Maintain up-to-date team documents and training materials

Required Skills/Experience:

We want our guests and employees to experience exceptional customer service. To be successful in this role, you should:
Have previous customer service experience; candidates from luxury hospitality, high-end retail, or other high-touch customer service roles are particularly encouraged to apply.
Have excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions
Be constantly aware of your surroundings and proactively offer assistance when needed
Demonstrate proficiency in using MS Office and Google Docs
Some hospitality experience – customer facing
Be willing/able to learn and use our internal software application
Ability to take direction and follow oral and written instructions
Have good writing, analytical, and problem-solving skills
Have the ability to operate standard office equipment (telephone systems, copiers, scanners, printers, fax machines)