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Business Systems Analyst-Senior-CIO Org
Ref No.: 18-08511
Location: San Francisco, California
**The manager would like the resource to have Salesforce.com platform config experience, to be able to build out of proof concepts**

8+ years experience, Bachelors Degree ot equivalent experience

-Responsibilities:

The Business Analyst collaborates with the Product Owner on requirements, business value scoring and success metrics. The BA drives the requirements gathering process that accurately reflects business needs which includes: risk analysis, �as is� and �to be� process documentation, agnostic of a specific technical solution. The BA reviews technical solutions for compliance to business process and objectives. The BA coordinates end to end UAT cycle. The BA develops organizational change management framework; communication, training, and post implementation support. The BA also writes business level (feature group/functional success metrics) acceptance criteria.-----

As a Business Analyst, you perform the core duties of a BA and typically work with medium to large BU requests that have issues, requests or projects of moderate scope and complexity. You respond to problems, prioritize correctly, systematically gather information, sort through issues, seek input from others, develop accurate conclusions from findings, and make timely decisions to prioritize and adapt to change.-----

Experience------
6-8 years of relevant experience at Salesforce or two to three years of relevant experience elsewhere.-
6-8 years in the following roles: technical support, project management and consulting.

Able to:
Work proactively on customer issues and resolves them in a timely manner------
Communicate at both the business and technical level (written and verbal)------
Work very comfortably with stakeholders at the department or division level. ------
Juggle multiple issues, set expectations and prioritize accordingly------
Research and respond to customer questions------
Navigate complex situations involving multiple parties----------

Familiar with:------
General Business Processes ( Service, Support)------
Business Applications (CRM) and Automation------
Salesforce Core product and features------
General IT (database, security, networking) concepts and basic programming concept ----
Force.com Config skills or Certification------
Internet Architecture and Cloud Computing Concepts... -
Guide internal customers through the entire project lifecycle - Negotiate detailed requirement and solution design trade-offs - Contribute to cross-functional and cross-technical dependency management - Provide guidance to the portfolio roadmap for other teams/functions - Anticipate and communicate blockers, conflicts, and obstacles - Connect-the-dots between business strategies and project deliverables - Leads the writing of Acceptance Criteria.Has broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. May be looked to as a lead displaying advanced knowledge in specialized area(s).Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Contacts pertain to significant matters often involving coordination among groups.