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Sr. Coordinator, Center of Operational Excellence WWRD
Ref No.: 18-07084
Location: San Rafael, California
Job Title: Sr. Project Coordinator
Job Location: San Rafael, CA
Job Duration: 5 Months +

Support or lead COE activities for assigned projects, such as:
  • Ensure process improvement projects are tracking to key deliverable and milestone timelines
  • Act as a liaison between project teams, management, and technology management groups for process improvement initiatives and analytics
  • Lead process development for metrics reporting, dashboards, and related tools
  • Organize and facilitate cross-functional project team meetings, including development of agendas, documentation of action items and communication of outcomes
  • Communicate project objectives, plans and timelines and status to the cross-functional teams
  • Address roadblocks, issues and/or risks to process improvement initiatives, including assessing alternative approaches and communicating timeline or resource adjustments
  • Ensure process improvement and change management programs are executed on time and with high quality output
  • Support and lead some COE efforts, as delegated, such as:
  • Partner or consult with teams and functions to conduct process analysis in order to identify process gaps and develop actionable response strategies
  • Apply continuous improvement tools and methodologies, such as root cause analysis, process mapping, RACI, lessons learned, and "Voice of the Customer” analysis to business problems in order to drive efficiency and effectiveness
  • Partner with teams and functions to develop optimized business processes, process improvements, and change initiatives that meet business needs and support achievement of goals and objectives
  • Facilitate the development, implementation, and tracking of appropriate change management and process improvement metrics
  • Analyze and interpret metrics, financial data, and human resources data to provide business insights, charter new cross-functional initiatives, make data-driven process improvement decisions, and assess impact of completed improvements
  • Promote the importance of process design, process optimization and change management in the WWRD organization other parts 

Individuals in the Sr. Coordinator position are expected to demonstrate foundational Communication, Leadership, and Problem Solving skills and advanced Teamwork skills, including:
  • Actively contributing to team definition of goals, roles and tasks
  • Proactively expanding one's network and work relationships outside the department
  • Ability to create inclusive and collaborative team and meeting environments
  • Ability to recognize, articulate and prioritize key issues that arise based on understanding of objectives
  • Ability to analyze and evaluate problems and seek out and recommend possible solutions
  • Leveraging data effectively to communicate points of view and influence outcomes
The Sr. Coordinator should demonstrate a foundational technical competence in process improvement, project management and change management, including:
  • Ability to develop realistic project schedules and execute project using basic project management tools and techniques
  • Demonstrate a familiarity and ability to use several process improvement tools such as process mapping and root cause analysis
  • Ability to identify and understand business impacts of change and assess change readiness
  • BA/BS in life sciences, engineering, or related degree
  • 4 years of relevant pharmaceutical industry experience in process improvement or equivalent role