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Operational Support Specialist
Ref No.: 18-06681
Location: Springfield, Massachusetts
Responsible for performing daily office tasks such as filing, recording, maintaining records, running reports, indexing, imaging and transactional processing. Additional responsibilities may include researching, auditing requests, processing work and/or retrieving data or correspondences from files as requested within an appropriate time frame. Supports department and follows organization and department procedures to complete tasks in a timely manner. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Ability to be flexible and multi-task in a fast pace, high production environment
Ability to lift and move boxes up to 40 pounds (as needed to support department)
Ability to sit, reach, grasp, lift, carry, bend, push and pull
Perform detailed work, consistently delivering high quality results
Digital dexterity (i.e., ability to use a computer keyboard and toggle between various screens)
Communicate effectively in both written and verbal forms
Embrace teamwork (e.g., think globally, help others, build and maintain effective relationships, value diverse ideas and experiences)
Be a proponent of change (e.g., seek out process improvement opportunities, learn from mistakes, easily adapt to change and critical thinking)