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Customer Service Representative - Entry
Ref No.: 18-06205
Location: Toronto, Ontario
Position Type:Contract
Title: Customer Service Representative – Entry
Location: Toronto, ON

Description/Comment:
Summary: The main function of a Call center/Customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:
* Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
* Refer unresolved customer grievances to designated departments for further investigation.
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:
* Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
* Ability to work independently and manage one's time.
* Ability to accurately document and record customer/client information.
* Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience:
* High school diploma or GED preferred.
* 0-2 years customer service related experience required.