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Billing Analyst
Ref No.: 18-05667
Location: Tampa, Florida
Monitor and ensure that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar.
Provide input into the on-going development and support of billing systems, processes, and policies.
Resolve and track billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies).
Process billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place.
Work closely with cross functional organizations to support the timely and accurate investigation and resolution of customer billing issues.
Invoicing review and variance analysis with sign off required.
Respond to customer inquiries within departmental SLAs to resolve potential issues.

3-7 years’ experience in a Finance, Accounting, Accounts Receivable or Billing.
A strong attention to detail and the ability to multi-task and work with limited supervision with tight deadlines is required.
Strong oral and written communication skills and customer service skills is required, as well as eagerness to learn and take on challenges in a rapidly growing and dynamic environment. Must be a team player and self-starter.
Experience with complex accounting systems (Oracle ERP 11i, Siebel)
Strong background in Microsoft Office, specifically Outlook and Excel