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User Researcher II
Ref No.: 18-05389
Location: San Francisco, California
Job Title: User Research
Job Company: Social Media
Job Location: San Francisco, CA
Job Duration: 3+ months contract

Job Description:

Who You Are:
You’re a researcher with a strong, working understanding of a wide range of qualitative and quantitative research methodologies. You know when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a rapidly changing environment and enjoy setting your own research goals, managing load and expectations, and delivering actionable research findings and recommendations. You’re passionate about COMPANY and believe great experiences are always inspired by a deep understanding of the user.

What You’ll Do:
  • Work with Design, Engineering, Product, and Marketing to build in research at multiple stages of the product development process
  • Partner with product teams to identify where we should evaluate ideas, concepts, and existing experiences, and assist the team in making critical design decisions affecting the user experience
  • Develop a research approach, schedule, and detailed plan for each project
  • Deliver timely and tangible findings and prioritized recommendations to partners
  • Balance company goals with user needs
  • Help product teams more deeply understand our users

Requirements:
  • 2+ years conducting user experience research and/or market research is preferred - with a good understanding of both qualitative and quantitative methods
  • In-depth understanding of user-centered design principles and tools
  • Methodologies may include experimental design, log analysis, surveys, ethnographic field research, in-depth interviews, lab and remote usability testing, heuristic evaluations, card sorting
  • Excellent written and verbal communication
  • Self-motivated, detail-oriented, and able to manage multiple projects simultaneously
  • Experience working directly with Design, Engineering, Product, and Marketing teams

Education:
BS, MS, or PhD in Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, or related field