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Tech Yahoo, Help Desk/Desktop, Assoc
Ref No.: 18-01038
Location: Lockport, New York
Job Title: Tech Yahoo, Help Desk/Desktop, Assoc
Duration: 0-12 month(s)

A Little About Us

The Global Service Desk provides world-class customer service to Builders while delivering end-to-end support for all technologies including hardware, software, networking, mobile devices, A/V and more. From a Builders day one, the Global Service Desk is the friendly face of IT, playing a pivotal role within the company. The team supports a mixed environment of Mac, Windows, Virtual Machines and Linux/Fedora. We are a fast-paced team, committed to providing excellent customer experiences and delivering innovative solutions to technology problems, both big and small.

A Lot About You

You are passionate about using technology to find solutions for those around you. You thrive in an open environment where collaboration is more than encouraged. You have experience helping people and working with technology, yet still get excited by both. You’re used to being part of a team, but are able to thrive on your own and take initiative. You communicate clearly, embrace accountability, are well organized, and make sure that above all else, the job gets done. What is that job? We’re glad you asked...

Your Day

Support your colleagues across Oath to solve their technical problems, build relationships, and make their day across a variety of platforms: Mac, Windows, A/V, mobile and networking environment.

Troubleshoot technical issues through a variety of communication methods: live chat, phone and email.

Communicate through a variety of methods: With your global team to deliver exemplary solutions and with the Builders you support to enable their success.

Document as you go: Support provided in tickets, projects completed, additions to the knowledge base and changes made to your locations environment.

Manage the logistics and maintenance of IT asset inventory, shipping and receiving for your location

Deployment of machines (Linux, Mac)

You Must Have

Great people skills are without question – be driven to solve user problems and make their day.

Strong communication skills (written, verbal, pantomime, shadow puppets)

Bachelor’s degree or equivalent experience.

Willingness to learn and improve, both yourself and your surroundings

Mac and Windows troubleshooting experience

Familiarity with complementary technologies: Active Directory, basic networking, mobile devices

Ability to lift 25 lbs

Night and weekend availability