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Project Manager/ Analyst
Ref No.: 17-18099
Location: Buffalo, New York
This project is within Digital Banking. They have a project they plan to start to document and create endto-end system process maps.

Below is a high-level description of what we are looking for the resource to do:
• Creating detailed end-to-end process maps for each digital services (examples include but not limited to
paying bills, making a transfer, or getting an electronic statement)
• Work with business lines and technology teams to determine how systems function for each digital service
• These teams would provide the information, the resource would need to know how to create the process map and ensure each step is accounted for
• Lead discussions with various technical teams to talk through how the process works, and document the outcome of those discussions in the process map
• Essentially interviewing the teams to understand the steps and how each process works to be able to put into a process map