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Application Lead
Ref No.: 17-15893
Location: Montreal, Quebec
Role Description: Provide day-to-day AMS/AO Team Leadership including interfacing with business liaisons, provide status and manage team to SLAs within 7X24 environment using ticketing tool (SNOW) Respond to and resolve unplanned interruptions to production via incident management process Complete Application Maintenance (Corrective, Perfective, Adaptive) Complete Application enhancements of fewer than 100 hours Complete/update needed system documentation including runbooks Participate in Change Management & Change Advisory Board (CAB) Provide needed status inputs (both formal and informal) Participate/provide leadership in Major Incident Management bridge calls Participate in Problem Management process and perform RCAs as needed Participate in Continuous Improvement and the Automation process to Identify CI opportunities that eliminate incidents o Learn and apply the framework (Optimize, Eradicate and Automate) used by the Automation Team to reach productivity goals.