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Systems Specialist - Corp IT III
Ref No.: 17-15866
Location: Hillsboro, Oregon

Work with the Business Operations team to refine and scope technical requirements derived from business objectives
Create and customize Salesforce objects, workflows, page layouts, fields, validation rules, reports, dashboards, user profiles, AppExchange packages and more
Follow good development practices by testing rigorously changes within the Salesforce sandbox before deploying to production
Simplify and reduce technical debt by identifying and deleting unused fields, workflows, validation rules, reports, dashboards, objects, users and more
Maintain data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data
Assist in the implementation of security practices by monitoring login and user activity, de-activating unused users, and auditing field and profile access and security permissions

ADM 211 Certified Salesforce advanced administrator with 5+ years Administrative experience with a minimum 500-seat environment handling all aspects of CRM, case management and platform maintenance.
Excellent understanding of Salesforce SOQL, SOSL and sharing and security model
Experience in implementing end to end config based solutions including field creation requests, validation rule implementation, workflow implementation, new record types and Approval flows.
Good Understanding of, Sales Cloud, Service Cloud, AppExchange and Salesforce Communities.
Good understanding of database concepts and data modeling capabilities
Hands on experience with Apex, Visualforce Pages, Visualforce Components & Controllers, Platform preferred
Experience with use of the APIs (via java, or through web services) to integrate with other tools preferred
Demonstrated understanding of the capabilities and constraints of the Salesforce Platform and experience administrating core CRM functionality
Comfortable with complementary tools: spreadsheets, Dataloader, DemandTools, Pardot etc.
Pragmatic, self-directed, and able to work remotely Attention to detail
Understanding of business processes and ability to translate business requirements into application functionality
Effectively handle multiple tasks and projects simultaneously
Ability to translate business needs into technical solutions and exposure to sales processes and platforms in the advertising/media/e-commerce industry
Excellent verbal and written technical documentation skills
Strong team player with service-oriented attitude and customer focus
Experience with Agile development methodologies such as XP/SCRUM
Experience in working through a stream of cases and ensure turnaround times are met.
Experience in supporting remote employees and offices.
Strong problem solving, proactive thinking and analytical skills
Must be a go-getter and enthusiast who thrives on working in a fast-paced environment

A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. -----Preferred 4-6 years of platform-specific implementation or support experience in an enterprise IT environment. Independently perform the following functions:----------- Strong knowledge of Salesforce and/or other platform native functionality------ Strong knowledge of platform best practices ------ Strong knowledge of one or more business process verticals------ Strong knowledge of support concepts and policies*------ Basic knowledge of coding languages----------Platform Scope:------ Support playbooks execution, as support SME and POC for development and business partners------ Complex enhancement projects from inception through delivery and transition to support including training and documentation development------ Sev1/2 incidents management ------ Root cause analysis ownership and resolution------ Basic code troubleshooting------ Proactive monitoring design and implementation ------ Backlog trend analysis and management ------ Automation and/or design enhancements for case reduction------ Identification and prioritization of technical debt against scrum backlog----------Technologies as appropriate to the role:-----SOQL, JavaScript, Java, Apex, VisualForce-----Web Services[SOAP & REST], XML, XSLT, XPTH, HTTPS -----Java or Java based technologies-----Oracle eBusiness Suite R12 (GL, AP, AR, CM, FA, PO, Client), SQL, PLSQL, Shell Scripting, XML Publisher, Oracle Forms/Reports'