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Technical Writer III
Ref No.: 17-15839
Location: San Francisco, California


****Own, create, and maintain documentation for the Governance, Risk Management, and Compliance organization. As a technical writer on GRC, you'll work collaboratively with engineers and project managers to document GRC guidelines.**** ****You're a problem solver with excellent people skills who knows the needs of engineers and will write easy-to-understand Security documentation, guidelines and course materials. You will manage and execute on a large portfolio of diverse writing projects, such as hardware configuration, diagrams, and procedural documentation for internal tools. You have the right mix of technical knowledge, technical writing skills, Web skills, and creativity to deliver this documentation in the format best suited for various audiences. You have strong project management and organizational skills, excellent communications skills, and the tenacity, humor, and people skills to work with and efficiently obtain information from a wide variety of Technology team members. You can also create tutorials, videos, and other user assistance to help developers build on our infrastructure. You're a great match if you're self-directed, passionate about technology, produce high-quality documentation, and understand how your work contributes to the overall success of the company. You'll work primarily with teams that are on-site in San Francisco and Seattle. You'll use innovative technical communication tools and Agile methodologies to deliver the best work of your career!

**Required Skills**

* 6+ years of experience writing developer-focused documentation for software development audiences, or equivalent experience writing or testing code and at least 2+ years of writing documentation.
* Past experience writing content for course ware desirable. Working knowledge of instructional design principals desired.
* Experience in successfully partnering with SME's to obtain, clarify, and validate raw content.
* Understanding and awareness of security best practices, concepts and tools for producing SAAS applications.
* Ability to meet tight deadlines with multiple deliverables
* Ability to adapt and make progress while dealing with ambiguity.
* Great people and communication skills
* Focus on quality and details
* Ability to learn new technologies quickly
* Excellent problem solver
* Strong team player
* Customer advocate
* Bachelor's degree in a technical or communications field, Computer Science, Engineering or related field

**Desired Skills**

* Experience with Confluence, XML, and DITA
* Ability to work with management to establish goals and priorities
* Experience with video and image editing software