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Within the Global Client Support Services organization, Client Support & Implementation (CSI) is comprised of regionally focused teams of account managers, project managers and subject matter experts who enable adoption of new Visa products, services and initiatives while looking after the overall operational health of clients processing through VisaNet.
This is an individual contributor role responsible for facilitating Visa initiated change with processing endpoint clients, globally – coordinating Visa system changes and technology up-grades required to ensure the ongoing stability and safety of the Visa payment system. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.
Manage multiple client projects to ensure Visa mandated technology initiatives are successfully implemented, balancing project objectives and deliverables with client expectations
Coordinate directly with clients and internal stakeholders to understand endpoint network configuration requirements and facilitate necessary changes without customer impact.
Manage non-routine, complex processing and change requests, as well as short term tactical and strategic client initiatives.
Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills.
Proactively identify operational opportunities to increase service quality or efficiency.
Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.
Prepare and maintain detailed project plans, status reports, and issues logs.
Provide regular reporting on overall project accomplishments, challenges and deliverables.
Represent client system and operational requirements to internal Visa organizations.
Be responsible for own work assignments and tasks, taking the initiative to resolve problems and meet deadlines.
Create, update and enhance internal support documents to assist internal and external stakeholders.
Position will be global in scope, requiring occasional alternative work hours to accommodate time zones; limited travel required
Bachelor degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
Requires 5-7 years progressively responsible experience providing project management in a technical support or customer service role in the financial services, payment card, and software or information services industries.
Applied knowledge of the 7-layer OSI Model and OSI Network Communication
Experience and expertise in implementing and supporting client-server network configurations in WAN/LAN environments and associated protocols (FTPS-TLS, SFTP, HTTP, DNS, Etc.).
Solid understanding of cryptographic concepts and applied cryptography, including PKI, strong authentication, digital signatures, Etc.
Demonstrated knowledge of the payment and data processing industries including industry trends and high-level business drivers.
Excellent time management, organization, and planning skills are essential.
Ability to comprehend and translate complex technical issues and apply to business solutions.
Demonstrated ability to articulate complex technical terms or processes into business language.
Able to set priorities, influence others, and manage customer expectations.
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
Excellent verbal, written, presentation and interpersonal skills are required
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