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Media Operations Contractor
Ref No.: 17-15345
Location: Menlo Park, California
The Media Operations team develops solutions for public figures and media publishers on social media by improving the media content ecosystem by enhancing graph quality, creating exceptional support experiences for publishers, and delivering actionable product insights. This individual will work with media partners, providing support, collecting feedback, and managing communication. This role will also involve executing our scaled outreach campaigns to create and sustain new partnerships.

Provide an amazing support experience to our public figures and media publishers
Assess, quantify, and implement workflow improvements to scale out support
Solicit, organize, and contextualize product feedback from partners
Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences
Comfortable performing repetitive tasks (partner support requests) and ability to perform well autonomously