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Project Specialist II Project Specialist II
Ref No.: 17-14653
Location: Cambridge, Massachusetts
Change Management Specialist II
Job Summary:
Under the direction and oversight of the Change Strategy Manager, the selected candidate will provide change management expertise to develop and implement strategy and support communications, training and business readiness activities for assigned initiatives with companywide impact. This role will focus on the people side of change and contribute to the overall success of the customer-focused, flexible Program Management Organization.
Job Duties and Responsibilities:
Design and develop management of communications
Deliver against communication strategies, such as development and deployment identification of user population, monitor progress, etc.
Collaborate closely with subject matter experts and program team members in the creation and development of communication deliverables
Assess impact of change: Conduct impact analysis, evaluate and ensure user readiness
Identify and manage anticipated resistance
Track and report issues
Document action items and decisions, track project timelines and milestones, contribute to development of communication and presentation material and status reports of assigned projects
Support development, coordination and delivery of user change readiness engagement activities including, but not limited to: regular team meetings, information sessions, Voice of Customer surveys, trainings, focus sessions, etc.
Support execution of post go live change plan for projects including: lessons learned, post evaluation and operationalize activities, etc.

Knowledge, Skills and Equivalent Experience:
Previous experience and knowledge of change management principles, methodologies and tools
Strong interpersonal skills: must be a team player and able to work collaboratively with others
High degree of personal initiative to deliver quality deliverables and high level of customer service
Follow through with assignments and meet strict deadlines
Exceptional communication skills, both written and verbal
Excellent active listening skills
Flexible and able to work in ambiguous situations
Must be a team player and able to work collaboratively with others
Ability to work effectively and professionally
Acute business acumen and understanding of organizational issues and challenges
Microsoft Office tools and knowledge
Experience with large scale organizational change effort