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IT Operations/Process Consultant
Ref No.: 17-14222
Location: Racine, Wisconsin
Job Title: IT Operations/Process Consultant
Duration: 12+ Months Contract (Possible Extensions)
Location: Racine, WI (53403)
Note: W2 Candidates Only
Job Description:
Skills required for this role include but are not limited to:
  • Able to work independently with just a vision and is then able to make the right connections to drive the right activities and actions to meet that vision.
  • Understands internal IT processes, including ITIL practice, and the need for alignment across internal IT functions
  • Is hands-on and able to complete certain deliverables on their own. Specifically, those related to ADMI.
  • Experience creating/using metrics to drive operational improvement
  • Familiar with Lean Six Sigma process improvement approaches
  • Good communicator, both oral and written
  • Experience writing technical How-to documents
  • Experience leveraging video learning tools
  • Creative thinker
Specific Responsibilities:
  • Analyze internal IT operational processes, identify process efficiency opportunities while maintaining process auditability, security and ease-of-use requirements and lead activities to implement same
  • Build a sustainable operational scorecard
  • Write and publish standards and/or processes
  • Educate department personnel on changes or new processes via formal training, Quick Cards, documentation, targeted video, or any combination of the above to achieve greatest penetration and impact.
  • Take ownership for driving activities