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Computing Specialist 1
Ref No.: 17-13508
Location: Springfield, Massachusetts
Fulfills external / internal user access requests within established Service Level Agreements (SLA) with a primary focus on quality and accuracy, in accordance with the controls and requirements that govern information security access. Supports and troubleshoots interactions of the Identify and Access Management systems and ancillary systems including, but not limited to Active Directory, Mainframe, TIM, Unix. Ensures proper authorization is in place on all requests for security access changes, adheres to all security policy and auditing requirements. Utilizes appropriate techniques and tools to identify and address problems and coordinate with external teams, the help-desk, and end users to resolve problems. Partakes in the on-call rotation. In addition, this position is an immediate point of contact for terminations, and requires discretion in termination processing and disabling of accounts. Good analytical and communication skills, sound judgement and the ability to work effectively with clients and IT staff. Receives general direction from supervisor. Overtime as well as off-hours support may be required

Expert knowledge of Identity and Access management toolsets such as Active Directory, Unix and LDAP
Exceptional customer service including written and verbal communication skills.
Ability to communicate technical issues in terms understood by both technical and non-technical users
Reliable transportation and valid driver's license required
Experience working in a fast paced customer service oriented environment
Ability to multitask multiple high priority issues
Overtime as well as off-hours support may be required