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Ambassador Program Support
Ref No.: 17-13049
Location: Redwood City, California
Program Management
Collaborate with members of the steering committee and others to determine additional program components and move them from idea into market
Use surveys, focus groups and other data to determine Ambassadors’ preferences for new areas of learning and opportunities to contribute to Equinix growth via program
Work with key corporate stakeholders to determine ways to leverage Ambassadors to support key corporate initiatives
Serve as a promoter and flag-waver for the program and its impact
Project Management
Lead bi-weekly meetings, including creating agenda and following up on action items from previous meetings
Metrics/reporting bi-weekly
Monthly dashboard
Budget management
Program POC
Assist in driving Ambassador communications, in conjunction with the Internal Comms team.
Program Enhancements
In-person Workshop Deck
Bi-annual PPT updates for metrics and updated corporate messaging/positioning including slides and notes
Manage translations for all deck updates (Chinese, Japanese, French, German, Italian, Polish, Dutch, Portuguese
Add additional languages to program as needed
Brain Shark 30-minute training
Bi-annualupdates for metrics and updated corporate messaging/positioning including slides and 30-minute script
Manage translations for all deck updates (Chinese, Japanese, French, German, Italian, Polish, Dutch, Portuguese)
Add new language support as needed
Add new video assets to the toolkit
In-Person Workshop Management
Encourage local sessions with new local trainers and encourage participation
Planning, reservation, training materials and space setup.
Send attendee names to LMS team to mark as complete
Send post-workshop email with survey
Add those who opt-in to
Updating and managing the Ambassador contact list with new “opt-in” employees
Send weekly “Amplify” request to Ambassador Audience
Testing and reporting updates and bugs back to the FirmPlay team
Managing the day-to-day FirmPlay relationship
Monitoring content and metrics (as needed)
Participation in the FirmPlay User Group Panels (monthly)
Creating and managing groups within FirmPlay
Publishing Culture/HR content to LinkedIn
Future responsibilities: Story creation (HR lead), FirmPlay 2.0, Feature input/testing
Online Learning Center (LMS) Functional Admin
Partner with LMS Super Admin on set up and manage training sessions in LMS to include updates to sessions, managing registration/participant lists, confirming participants, etc.
Request EAP metrics from LMS monthly , or as needed
Serve as a primary point of contact for EAP/LMS related questions – registrations, metrics, online training completion, Ambassador badge issues, etc.
Train the Trainer
Maintain train the trainer call schedule in LMS
Lead monthly scheduled train the trainer calls (ad hoc as needed/able to accommodate)
Manage train the trainer participant list in Box and provide updates to the LMS team
Maintain Box folder – make updates to content, provide permissions to people who have participated in train the trainer calls
POC for facilitator questions – logistics, workshop preparation, other
LMS responsibilities (LMS Functional Admin items above)
Maintain list of scheduled workshops and ensure that actual participant lists are received to confirm timely issue of Ambassador Hub Badges in conjunction with the LMS team.

Strong communication and people skills
Ability to work cross-functionally
Project management
MS Office
Adobe Creative Suite