Previous Job
Video Monetization Specialist - Thai
Ref No.: 17-12519
Location: Menlo Park, California
Become an expert in the support experience for video creators, public figures, and media companies
Develop a deep expertise in video products and how they are being used across constituent groups
Serve as the primary video support point of contact for video creators, public figures, and media companies
Support and communicate with video creators and media partners, to understand and resolve their inbound product questions and issues
Communicate and collaborate cross-functionally in order to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
Make informed recommendations to improve the video creator and media company experience with Facebook's video products, the supporting workflows, and address areas for product optimizations

2+ years of experience in customer service or account management, working in the online video or video space strongly preferred
Strong communications skills and the ability to work effectively cross-functionally, both internally and externally is essential for success in this role
Industry and business knowledge of video creators, digital publishing and/or media companies preferred
Ability and experience in working independently and a track record of taking initiative in uncertain, dynamic environments
Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
Deep understanding of and a passion for online video products
Extremely reliable, consistent, agile, and hard-working!