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Reference # : 18-36844 Title : POCS Operations Analyst
Location : Mountain View, CA
Position Type : Contract
Experience Level : 3 Years Start Date / End Date : 08/20/2018 / 02/19/2019  
Job Summary:
Company: Artech Information Systems LLC
Position: POCS Operations Analyst
Duration: 6 months with possible extension
Location: Mountain View, CA
Job Reference Code: 18-36844
Top Daily Responsibilities:
  • Create and deliver weekly and monthly reporting for the Product Operations and Consumer Support team (POCS)
  • Create and maintain POCS project and program dashboards, performing deep dive analytics on projects as needed
  • Support POCS operations with periodic queries, custom query requests, and general data support for ongoing projects
Overall Responsibilities:
  • Provide analytics support for making POCS more efficient, particularly at scale
  • Perform deep-dives into metrics and determine where to operate to have the most impact
  • Write and run queries to monitor progress of POCS operations
  • Manage and update dashboards daily to ensure timely reporting to manager and larger team
  • Communicate and present updates and deep dives during team meetings and with manager
  • Deliver operational reports and manage data streams for ongoing projects, managing the flow of data to and from external vendor teams
  • Support operations manager and team lead on key projects
  • Work with vendor teams to manage workflow, gather necessary data and streamline operations
  • Share learnings in team meetings and through 1:1 syncs with manager
  • Create reports and/or dashboards to communicate key findings
  • Work in a fast-changing, fast-paced workplace
  • Be driven to master the products being supported
  • Ability to work quickly, efficiently, and independently
Required Skills:
  • BA/BS degree in Business or Business management, or 2+ years equivalent experience
  • Minimum 1 year of experience in an Operations Analyst role
  • Minimum 1 year of experience using SQL in an analytics capacity
  • Analytic skills and experience developing reporting tools with SQL and spreadsheets
  • Experience creating reports to be shared at the team and leadership levels
  • Great visualization skills - ability to tell stories with data
  • Experience managing large data sets
  • Ability to handle and prioritize multiple tasks
  • Enjoy the challenges of working with a wide variety of people.
  • Experience within a high-tech company
  • Excellent organizational, analytical, and influencing skills
  • Excellent oral/written communication and interpersonal skills
  • Entrepreneurial spirit and comfort navigating changing environments
Nice to Have Skills/Not Required:
  • Experience working with command line tools in a Unix/Linux environment
  • Project management skills
  • Previous work in large tech company
Niyaz Ansari
Team Lead – Staffing
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.967-3588 | Fax: 973.998.2599
Email:  | Website:
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About Artech Information Systems LLC
Artech is an employer-of-choice for over 5,800 consultants across the globe. We recruit top-notch talent for over 65 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us!
Want to read more about Artech?
Click here to visit our website or click on the following links to read what others are saying about us: The Wall Street Journal, Forbes (1) (2), BusinessWire, Entrepreneur, Better Business Bureau, Hoovers, Diversity Careers(1) (2), The Artech Circle, NJTVOnline, The Business Forum Show, and SIA: “Above the Crowd.”
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