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Reference # : 18-00215 Title : Motor Pool Specialist
Location : 98666, WA
Experience Level : Start Date / End Date : 03/12/2018 / 03/16/2019  
Motor Pool Specialist

SCA Crosswalk: Dispatcher, Motor Vehicle

NOTE: See supplemental position information document for additional information regarding specific requirement for the advertised position

Summary: Schedule workers, crews, and, or service vehicles for conveyance of passengers and/or materials. Duties may include using telephone or computer to transmit assignments and compiling statistics and reports on work progress.

Education Requirements
? High school diploma or equivalent is required.
Minimum Related Experience:
? Level 1 ? 2?4 years demonstrated experience in a similar field, utilizing scheduling or dispatching skills, is required.
? Level 2 ? 4?6 years demonstrated experience in a similar field, utilizing scheduling or dispatching skills, is required.
? Experience and demonstrated skill in the use of Word, Outlook and Excel is required (Level 1 - 3 years; Level 2 - 4 years)
? Demonstrated administrative/clerical experience is required (Level 1 - 3-4 years; Level 2 - 4-6 years).
? Accurate data entry and keyboarding skill is required.
? Position requires a valid state driver?s license and a clean driving record.
? Must have effective verbal and written communication skills.

Tasks: (may include any of the following)
? Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.
? Park and retrieve automobiles for customers in parking lots, storage garages.
? Issue ticket stubs, or place numbered tags on windshields, and give customers matching tags for locating parked vehicles.
? Record and maintain files and records of vehicle requests, and other vehicle usage information.
? Inspect vehicles in order to detect any damage.
? Schedule workers, crews, vehicles to appropriate locations according to customer requests, specifications, or needs, in person or by using telephone or computer.
? Confer with customers or management to address questions, problems, and requests for service or equipment.
? Monitor personnel and vehicle usage locations and utilization to coordinate service and schedules.
? Relay work orders, messages, and information to or from workers, crews, and management using telephone or computer.
? Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other motor pool and scheduling information.
? Determine types or amounts of vehicles required for usage and personnel required according to vehicle reservations and historic usage patterns.
? Receive or prepare vehicle service and/or maintenance orders.
? Arrange for necessary maintenance and repairs to insure vehicles in assigned fleet remain in service and available for use.

Typical Work Activities may include any of the following:
? Performing for or Working Directly with the Public ? Performing for people or dealing directly with the public. This includes serving customers and receiving clients or guests.
? Getting Information ? Observing, receiving, and otherwise obtaining information from all relevant sources.
? Interacting With Computers ? Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
? Organizing, Planning, and Prioritizing Work ? Developing specific goals and plans to prioritize, organize, and accomplish your work.
? Scheduling Work and Activities ? Scheduling events, programs, and activities, as well as the work of others.
? Establishing and Maintaining Interpersonal Relationships ? Developing constructive and cooperative working relationships with others, and maintaining them over time.
? Operating Vehicles, Mechanized Devices, or Equipment ? Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such passenger vehicles.
? Coordinating the Work and Activities of Others ? Getting members of a group to work together to accomplish tasks.
? Processing Information ? Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
? Documenting/Recording Information ? Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
? Communicating with Management, Peers or Co-Workers ? Providing information to management, co-workers, and peers by telephone, in written form, e-mail, or in person.
? Communicating with Persons Outside Organization ? Communicating with people outside the organization, representing the organization in day to day dealings with customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
? Making Decisions and Solving Problems ? Analyzing information and evaluating results to choose the best solution and solve problems.

Knowledge, Skills and Abilities Requirements:

Knowledge ? The specific position may require any or all of the following:
? Customer and Personal Service ? Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
? Administration and Management ? Knowledge of business and management principles involved in resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
? Computers and Electronics ? Knowledge of electronic equipment, and computer hardware and software, including applications and programming.
? English Language ? Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
? Public Safety and Security ? Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Skills ? The specific position may require any or all of the following:
? Service Orientation ? Actively looking for ways to help people.
? Speaking ? Talking to others to convey information effectively.
? Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.
? Time Management ? Managing one's own time and the time of others.
? Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
? Reading Comprehension ? Understanding written sentences and paragraphs in work related documents.
? Learning Strategies ? Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
? Monitoring ? Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
? Active Learning ? Understanding the implications of new information for both current and future problem-solving and decision-making.
? Coordination ? Adjusting actions in relation to others' actions.
? Instructing ? Teaching others how to do something.
? Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
? Judgment and Decision Making ? Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Abilities ? The specific position may require any or all of the following:
? Problem Sensitivity ? The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
? Deductive Reasoning ? The ability to apply general rules to specific problems to produce answers that make sense.
? Selective Attention ? The ability to concentrate on a task over a period of time without being distracted.
? Oral/Written Comprehension ? The ability to listen to and understand information and ideas presented in writing or through spoken words and sentences.
? Oral/Written Expression ? The ability to communicate information and ideas in speaking or writing so others will understand.
? Speech Clarity ? The ability to speak clearly so others can understand you.
? Speech Recognition ? The ability to identify and understand the speech of another person.
? Depth Perception ? The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.

Desired Work Styles
? Leadership ? Position requires a willingness to lead, take charge, and offer opinions and direction.
? Dependability ? Position requires being reliable, responsible, and dependable, and fulfilling obligations.
? Concern for Others ? Position requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
? Cooperation ? Position requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
? Self Control ? Position requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
? Stress Tolerance ? Position requires accepting criticism and dealing calmly and effectively with high stress situations.
? Persistence ? Position requires persistence in the face of obstacles.
? Attention to Detail ? Position requires being careful about detail and thorough in completing work tasks.
? Integrity ? Position requires being honest and ethical.
? Adaptability/Flexibility ? Position requires being open to change (positive or negative) and to considerable variety in the workplace.
? Initiative ? Position requires a willingness to take on responsibilities and challenges.