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Reference # : 18-00117 Title : Technical Business Analyst 2
Location : Portland, OR
Experience Level : Start Date / End Date : 03/19/2018 / 03/23/2019  
Note: See Additional Position Information document for specialized position requirements
Technical Business Analyst 2

General Position Overview:
Summary: The role of the Technical Business Analyst is to perform interviews and research to determine IT business requirements and translate them into specifications for complex technical projects.

Education, Experience, Job Training:
? Associate?s Degree or Bachelor?s Degree in Information Technology, Business Systems, Computer Technology or a related technical discipline is highly desirable (Associates degree can be substituted for 2 years required experience; Bachelors degree can substitute for 4 years related experience - see below).
? Level 2 - 9-11+ years of wokr experience in Business Analysis/Computer/Information Technology or a directly-related field (7-9 years with Associates; 5-7 years with Bachelors)
? Demonstrated analyst experience using technical produce life cycle concepts and requirements engineering. Experience should be consistent with requirements of Business Analysis/Information Technology and progressively more technical in nature.

Typical Tasks may include but are not limited to:
? Develop business process models and documentation.
? Develop, define, and build technology bias business cases that will enable business and technology change.
? Implement workflow across the organization.
? Recommend technology solutions to improve business decision-making with a focus on the core systems, technology strategies and standards.
? Conduct analysis of business issues and challenges.
? Participate in business process and technology initiatives to improve business performance.
? Act as liaison and participate in defining technology solutions to solve complex, multidisciplinary business problems with long-term implications.
? Document functional specifications, conversions, upgrades, interfaces, reports, forms, and workflow.
? Facilitate group meetings.
? Work with end-users to define and executing test scenarios and ensure appropriate end user training.
? Establish and maintain effective working relationships with clients across all levels of the organization.
? Develop and review audit and control processes to facilitate optimal service performance and operational integrity.
? Deal with workload peaks without compromising standards.
? Develop and support a knowledge management culture within the organization

Position Requirements:
? Carry out assigned tasks in a professional demeanor reflected in excellent written and oral communication skills, listening skills, patience, analytical reasoning and problem solving abilities.
? Keep abreast of technology advances, upgrades and the latest trends in best practices.
? Strong written and verbal communication. Understand and follow established processes and procedures including Change Management, Work Tracking and Time Management.
? Provide a sustainable IT infrastructure by supplying cross training and functional documentation.
? Balancing technology and business issues as well as communicating appropriately with both technology and business experts.
? Provide support to the Infrastructure Systems Analyst to assist in identifying gaps in infrastructure services
? Understanding the relationship between an application and the technical services it relies on.
? Defining an application?s portfolio of dependant services and technical needs.
? Determining the difference between an application and dependant software.
? Working with stakeholders to gather requirements geared towards upgrading to current technology and migrating to new infrastructure.
? Auditing existing source(s) of record for application information to determine validity of data and make recommendations to correct.
? Negotiating priorities and resolving requirement conflicts among various stakeholders.
? Developing data flow models to define interdependencies between other applications.

Specific Skill Requirements:
? Analysis experience in developing new infrastructures utilizing emerging technology.
? Energy/utility industry experience.
? Skill in Facilitation, Technical Interviewing, Negotiation, Written communication Presentation and Technology Management.
? Able to effectively communicate with team members, customers and end users to ensure deliverables meet requirements and deadlines.
? Organizational skills with the ability to develop and execute a detailed work plan to ensure project success.
? System Development Life Cycle (SDLC) processes, including: requirements, use cases, business cases, process diagrams, systems design, project plans, and production support guides
? Path to production software deployment processes.
? Strong technical writing and the ability to present information in various forms such as textual, graphical and statistical.

Typical Work Activities may include any of the following:
? Thinking Creatively ? Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
? Making Decisions and Solving Problems ? Analyzing information and evaluating results to choose the best solution and solve problems.
? Getting Information ? Observing, receiving, and otherwise obtaining information from all relevant sources.
? Interacting with Computers ? Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
? Organizing, Planning, and Prioritizing Work ? Developing specific goals and plans to prioritize, organize, and accomplish your work.
? Analyzing Data or Information ? Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
? Processing Information ? Compiling, coding, categorizing, calculating, tabulating, or verifying information/data

Knowledge ? The specific position may require any or all of the following:
? Customer & Personal Service ? Knowledge of principles and processes for providing customer and personal services; includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
? Computers & Electronics ? Knowledge of computer hardware and software, including applications and programming.
? Engineering and Technology ? Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
? Administration and Management ? Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods and coordination of people and resources.

Skills ? The specific position may require any or all of the following:
? Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
? Systems Analysis ? Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
? Complex Problem Solving ? Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
? Judgment and Decision Making ? Considering the relative costs and benefits of potential actions to choose the most appropriate one.
? Active Learning ? Understanding the implications of new information for both current and future problem- solving and decision-making.
? System Evaluation ? Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Abilities ? The specific position may require any or all of the following:
? Deductive Reasoning ? Ability to apply general rules to specific problems to produce answers that make sense.
? Problem Sensitivity ? Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
? Category Flexibility ? Ability to generate or use different sets of rules for combining or grouping things in different ways.
? Information Ordering ? Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
? Oral/Written Comprehension ? Ability to read, listen to and understand information and ideas presented through spoken words and sentences or in writing.
? Fluency of Ideas ? Ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
? Inductive Reasoning ? Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Work Styles:
? Attention to Detail ? Being careful about detail and thorough in completing work tasks.
? Analytical Thinking ? Analyzing information & using logic to address work-related issues & problems.
? Dependability ? Being reliable, responsible, and dependable, and fulfilling obligations.
? IntegrityInitiative ? Being honest and ethical; willingness to take on responsibilities and challenges.
? Adaptability/Flexibility ? Being open to change (positive or negative) and to considerable variety in the workplace.
? Innovation ? Creativity and alternative thinking to develop new ideas for and answers to work-related problems.
? Cooperation ? Being pleasant with others and displaying a good-natured, cooperative attitude.
? Stress Tolerance ? Accepting criticism and dealing calmly and effectively with high stress situations.
? Persistence ? Persistence in the face of obstacles