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Reference # : 18-03038 Title : Project Manager I
Location : Cambridge, MA
Position Type : Contract
Experience Level : Start Date / End Date : 11/13/2018 / 06/11/2019  
The Project Manager, Customer Engagement will provide support for the end-to-end customer engagement and purchase to pay process for the client's four therapeutic areas of Rare Disease, Rare Blood, MS, Oncology and Immunology. This individual will facilitate the cross functional preparation and processing of all customer consulting, congresses and meetings activity, as well as reporting and monitoring of transactions through approval, payment and closeout. The Project Manager, Customer Engagement will own and resolve issues within the purchase to pay model and serve as liaison with the FMV and transparency teams.
The Customer Engagement Team is responsible for compliant execution of all customer engagements, meetings, and conventions and consulting. One of the team's many responsibilities is to ensure that customers are paid and appropriately reported in accordance to the Sunshine Act Transparency initiative. The Project Manager, Customer Engagement will be responsible for US and EU reporting of applicable customers in each country's transparency tool.
The Project Manager, Customer Engagement will also provide analytical, operational and customer centered support on all project activities in support of project initiation, planning, execution and closing. This includes support of project schedules and budgets, cost tracking, status reporting, project communication, information gathering, coordination and facilitation of meetings, tracking and resolution of issues, and tracking risks and resources. The Project Manager, Customer Engagement will plan and manage all customer engagement projects under the general direction of the Lead Project Manager, Customer Engagement

Facilitate all customer engagement activities on behalf of the business through P2P and transparency tools
Strong analytical skills with focus on overall process and support services for customers and the organization as a whole
Strong communications skills and the ability to work well in a cross-functional team
Strong documentation skills, with a high attention to accuracy & detail
Extremely responsive and adaptable to changing business requirements
Coordinates and facilitate team meetings/ stakeholder meetings / external vendor meetings
Provides regular communication to help guarantee high level of service for timely and accurate deliveries of product(s) and services
Perform and continue to run Risk/Gap Assessments to ensure audit readiness
Partner with businesses and teams to meet objectives while following process
Provide process training and guidance on FMV process
Partner with Transparency, Monitoring, FMV CoE, eBuy, Legal, Compliance, and Finance, US HCP Engagement Team
Effectively sets priorities in order to meet workload, commitments and all applicable established departmental goals
Anticipates and manages workload by escalating to their respective team &/or Manager, as required, to meet current workload requirements
Ability to think critically, "outside the box”, for customer satisfaction and resolution &/or escalation of issues
Comfortable working in a fast-paced, deadline driven environment. Able to manage multiple tasks and set priorities to ensure completion of daily responsibilities and assigned workload.
Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment
Teamwork is embraced and highly regarded; The ability to work in a fast paced environment is a must along with being able to communicate well between team members, departments & or cross functionally
Active participant in process improvement initiatives

Basic Qualifications
Bachelor's Degree
Pharmaceutical and/or Healthcare Industry exposure
Previous experience with Purchase to Pay and/or Fair Market Value and/or US Transparency
3-5 years of project management experience
Customer Service experience
Advanced MS Office skills
Flexible, able to adapt to changing business priorities
Extreme attention to detail and capable of asking insightful questions
Ability to multitask and deliver results within timelines
Strong interpersonal skills; customer-service oriented
Must be able to work well independently as well as part of a broader team
Strong sense of urgency, personal commitment and ownership over work
Preferred Qualifications
Certificate or training in Project Management a plus
Highly detail-oriented and excellent communication skills
Ability to work effectively with minimum supervision
Ability to work independently
Ability to work transversally – both across functions and across business units
Highly organized
Thoughtful, timely communication
Problem solving
Motivated by process improvement