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Reference # : 18-06591 Title : ServiceNow Run & Maintain Consultant
Location : Charlotte, NC
Position Type : Contract
Experience Level : Start Date / End Date : 07/10/2018 / 07/19/2019  
 Job Title: ServiceNow Run & Maintain Consultant
Location: Portland, OR or Charlotte NC
Duration: 12 + Months
Position Responsibilities :
  • Provides Break-fix support on problems & requests
  • Works on enhancement requests back log
  • Recommends best practices, procedures and concepts
  • Provide direction on governance and best practices/standards supporting the platform adoption and full application lifecycle (design, development, change control, UAT, deployment and support).
  • Work closely with business and IT leaders to provide technical solutions (including out of box solutions) to complex business needs.
  • Research, recommend, and implement solutions to help meet business needs.
  • Map functional requirements to ServiceNow features and functionality.
  • Creates documentation of technical design, support plan and enable best practices and governance measures.
  • Stay current on ServiceNow releases, new features, product roadmaps
  • Drives communications to key stakeholders including delivering updates and maintains alignment.
Must have technical skills:
Primary Skill category
ServiceNow Service Management Expertise in Incident, Problem, Change & Release requests
Product Specific Expertise
  • Platform Configuration
  • Change Management
  • Configuration Manager
  • HR Case Management
  • Knowledge Management
  • Incident Management
  • Service Catalog
  • Service Portal Designer