|Reference # : ||19-01047
||Title : ||Operations Analyst 1|
|Experience Level : ||
||Start Date / End Date : ||11/18/2019 / 11/21/2020
| Description |
|NOTE: See Additional Position Information document for specialized position requiremnts. Updated 10/12-NRM|
Summary: Formulate and apply various modeling techniques and other optimizing methods using a computer to develop and interpret information that assists management with decision making, policy formulation, process development or other managerial functions. Frequently concentrates on collecting and analyzing data, tracking and analyzing workflow, and developing decision support documents. May develop and supply optimal time, cost, or logistics methodology for program evaluation, review, or implementation.
General Tasks may include but are not limited to:
? Formulate simulation models of problems, relating constants and variables, restrictions, alternatives, conflicting objectives, and their various parameters.
? Observe the current systems in operation and gather and analyze information about each of the parts of component problems, using a variety of sources.
? Analyze information obtained from management to conceptualize and define operational problems.
? Perform validation and testing of process models to ensure adequacy and reformulate models as necessary. Design, conduct, and evaluate experimental operational models in cases where models cannot be developed from existing data.
? Collaborate with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.
? Break processes into their component parts and examine the relationships between them.
? Define data requirements and gather and validate information, applying judgment and any applicable tests.
? Study and analyze information about alternative courses of action to determine which plan will offer the best outcomes.
? Prepare management reports defining and evaluating problems and recommending solutions.
? Develop business methods and procedures, to implement solutions adopted by management.
? Collaborate with others in the organization to ensure successful implementation of chosen problem solutions.
General Skill Requirements;
? Knowledge of business & management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
? Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
? Using log&and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
? Understanding the implications of new information for both current and future problem-solving and decision-making.
? Considering the relative costs and benefits of potential actions to choose the most appropriate one.
? The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
? Knowledge of and proficient skill in applying:
? Process/program design;
? Configuration management concepts and practices;
? Technical/process writing;
? Program management and how it is implemented as to roll out a program;
? Computer skills: Word, Visio, Simple database interfacing, etc.;
? Project management and coordination concepts and principles.
Education Requirements ? Completion of some advanced studies beyond high school is required
? Associates degree in business administration, management, accounting, computer science or a related field is highly desirable. Associates degree can substitute for 2 years related experience (see below)
? Bachelor?s degree in Computer Science, Engineering, Business Management, Organizational Development or a related discipline is preferred. Bachelor?s degree can substitute for 4 years related experience (see below)
Related Experience ? a minimum combination of work-related experience, on-the-job training, and/or vocational training is desired. Experience should be consistent with the specific requirements of business analysis and progressively more technical in nature. Associates or Bachelor?s degrees can be substituted for a portion of the experience requirements.
Minimum Related Experience:
? Level 1 ? 6-8 years previous work-related skill, knowledge, or experience is required;
Practical experience with Windows operating system and software (i.e., PowerPoint, Project, Word, Excel, Project, Visio and Access).
Typical Work Activities may include any of the following:
? Analyzing Data or Information ? Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
? Getting Information ? Observing, receiving, and otherwise obtaining information from all relevant sources.
? Interacting With Computers ? Using computers and computer systems (including hardware and software) to set up functions, enter data, or process information.
? Making Decisions and Solving Problems ? Analyzing information and evaluating results to choose the best solution and solve problems.
? Processing Information ? Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
? Updating and Using Relevant Knowledge ? Keeping up-to-date technically applying new knowledge to the work to be performed.
? Provide Consultation and Advice to Others ? Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
? Thinking Creatively ? Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
? Estimating the Quantifiable Characteristics of Products, Events, or Information ? Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
? Interpreting the Meaning of Information for Others ? Translating or explaining what information means and how it can be used.
Knowledge ? The specific position may require any or all of the following:
? Mathematics ? Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
? Computers and Electronics ? Knowledge of electronic equipment, and computer hardware and software, including applications and programming.
? Engineering and Technology ? Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
? Administration and Management ? Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
? Production and Processing ? Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Skills ? The specific position may require any or all of the following:
? Complex Problem Solving ? Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
? Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
? Operations Analysis ? Analyzing needs and product requirements to create a design.
? Systems Analysis ? Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
? Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
? Active Learning ? Understanding the implications of new information for both current and future problem-solving and decision-making.
? Judgment and Decision Making ? Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Abilities ? The specific position may require any or all of the following:
? Mathematical Reasoning ? Ability to choose the right mathematical methods or formulas to solve a problem.
? Oral/Written Comprehension ? Ability to listen to and understand information and ideas presented through spoken/written words and sentences.
? Deductive Reasoning ? Ability to apply general rules to specific problems to produce answers that make sense.
? Inductive Reasoning ? Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
? Oral/Written Expression ? Ability to communicate information and ideas in speaking/writing so others will understand.
? Fluency of Ideas ? Ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
? Problem Sensitivity ? Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
? Dependability ? Being reliable, responsible, and dependable, and fulfilling obligations.
? Adaptability/Flexibility ? Being open to change (positive or negative) and to considerable variety in the workplace.
? Cooperation ? Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
? Stress Tolerance ? Accepting criticism and dealing calmly and effectively with high stress situations.
? Integrity ? Being honest and ethical.
? Concern for Others ? Being sensitive to others' needs and feelings and being understanding and helpful on the job.
? Leadership ? Willingness to lead, take charge, and offer opinions and direction.
? Persistence ? Persistence in the face of obstacles.
? Analytical Thinking ? Analyzing information & using logic to address work-related issues.