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Reference # : 18-00174 Title : System Administrator 2
Location : Portland, OR
Experience Level : Start Date / End Date : 03/12/2018 / 03/09/2019  
System Administrator 2

NOTE: See Additional Position Information document (attached) for supplemental information regarding specific requirements for the advertised position. Updated 07/14 - CS

Position Overview: Summary: The role of the System Administrator is to provide operating system support in order to provide sustainable, stable and secure enterprise level servers including backup recovery, performance tuning, upgrades/patches, maintenance, troubleshooting, permissions and file sharing.

The System Administrator 2 installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. This role monitors the network to ensure network availability to all system users and may perform necessary maintenance to support network availability.

Education, Experience, Job Training:
NOTE: Education and Experience requirements are specific to this CWSD/position title, for use exclusively within BPA?s IT organization, and are not transferable to other BPA organizations. Managers may require more education and/or experience (see API document) for specific positions.
? Bachelor of Science in Information/Computer Technology or a related technical discipline is preferred.
? Experience:
? Level 2 requires 5 - 9 years combination of education, certifications and/or work experience in Computer/Information Technology or related field . Applicable certifications will count towards 1 year of experience and each applicable college degree will count towards 2 years of experience.
? Experience working in a large production environment.

Typical Tasks may include but are not limited to:
? Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
? Perform data backups and disaster recovery operations.
? Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
? Plan, coordinate, and implement network security measures to protect data, software, and hardware.
? Configure, monitor, and maintain email applications or virus protection software.
? Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
? Load computer tapes and disks, and install software and printer paper or forms.
? Design, configure, and test computer hardware, networking software and operating system software.
? Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
? Confer with network users about how to solve existing system problems.
? May monitor and test Web site performance to ensure Web sites operate correctly and without interruption.
? May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.
? May administer network security measures.
? Implement and integrate new system architecture into an existing environment
? Deploy highly available technologies such as replication, load balancing, geographic clustering
? Install and configure server hardware including operating system and additional software to configure for optimal use
? Indentify standard monitoring requirements and scripting or applying additional setting requirements
? Troubleshoot hardware and system level problems
? Interpret architecture and design configurations from vendors or other teams to enable clear implementation standards and guidelines
? Document implementation guidelines and installation guidance

Specific Skills Requirements:
? Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
? Installation and maintenance of high-availability servers

Position Expectations:
? Carry out assigned tasks with a professional demeanor reflected in excellent written and oral communication skills, listening skills, patience, analytical reasoning and problem solving abilities
? Meet timelines, milestones, deliverables and provide timely (weekly) status updates
? Communicate technical information verbally and in writing to technical and non-technical users
? Provide a sustainable IT infrastructure by supplying cross training and functional documentation
? Understand and follow established processes and procedures including Change Management, Work Tracking and Time Management.
? Work on-call duty and non-core hours as required.

Typical Work Activities may include any of the following:
? Interacting with Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
? Analyzing Data or Information ? Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
? Making Decisions and Solving Problems-Analyzing information and evaluating results to choose the best solution and solve problems.
? Processing Information -Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
? Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
? Documenting/Recording Information-Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
? Organizing, Planning, and Prioritizing Work-Developing specific goals and plans to prioritize, organize, and accomplish work.
? Establishing and Maintaining Interpersonal Relationships-Developing constructive and cooperative working relationships with others, and maintaining them over time.
? Thinking Creatively-Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Knowledge ? The specific position may require any or all of the following:
? Computers and Electronics ? Knowledge of electronic equipment and computer hardware and software, including applications and programming. Requires an understanding of the IT working environment sufficient to explain technical issues to a disparate range of technical and non-technical clients.
? Customer and Personal Service ? Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
? Mathematics? Knowledge of arithmetic, algebra, geometry, calculus, statics, ad their applications.

Skills - The specific position may require any or all of the following:
? Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
? Systems Analysis ? Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
? Complex Problem Solving ? Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
? Judgment and Decision Making ? Considering the relative costs and benefits of potential actions to choose the most appropriate one.
? Monitoring ? Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
? Systems Evaluation ? Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
? Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
? Operation Monitoring ? Watching gauges, dials, or other indicators to make sure a machine is working properly.
? Programming ? Writing computer programs for various purposes

Abilities ? The specific position may require any or all of the following:
? Oral/Written Comprehension & Expression ? Ability to listen to, read and understand information and ideas presented through spoken words and sentences and in writing. Ability to communicate information and ideas in speaking or in writing so others will understand.
? Deductive Reasoning ? Ability to apply general rules to specific problems to produce answers that make sense.
? Problem Sensitivity ? Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
? Inductive Reasoning ? Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
? Information Ordering ? Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Work Styles:
? Attention to Detail: Being careful about detail and thorough in completing work tasks.
? Initiative: Demonstrated willingness to take on responsibilities and challenges
? Dependability: Being reliable, responsible, dependable, and fulfills obligations.
? Adaptability/Flexibility: Being open to change (positive or negative) & to considerable variety in the workplace.
? Persistence: Demonstrates persistence in the face of obstacles
? Achievement/Effort: Establishes & maintains personally challenging achievement goals and exerts effort toward mastering tasks.
? Integrity: Being honest and ethical.